Privacy
Policy

Last updated: 11 September 2026

1. About this Privacy Policy

This Privacy Policy explains how Loch Ness Auto Fix (“we”, “us”, “our”) handles personal information when you visit or use our website, lochnessautofix.com, contact us, or use our garage and mobile mechanic services.

Loch Ness Auto Fix is a garage and mobile mechanic service based in Drumnadrochit, Scotland, serving customers in and around Inverness and the surrounding area.

We respect your privacy and are committed to handling personal information fairly, lawfully and transparently.

We aim to collect and use only the information that is reasonably necessary to provide our services and communicate with customers.

This Privacy Policy is intended to comply with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, together with applicable electronic communications and privacy legislation.

2. Who is responsible for your information?

The organisation responsible for your personal information is:

Loch Ness Auto Fix
Drumnadrochit, Scotland
United Kingdom

Website: lochnessautofix.com

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.

3. What personal information may we receive?

Depending on how you contact or deal with us, we may receive information such as:

  • your name;
  • telephone or mobile number;
  • email address;
  • vehicle registration number;
  • vehicle make and model;
  • details of your vehicle or mechanical problem;
  • information you provide when requesting a quotation;
  • information necessary to arrange a repair, service, breakdown assistance or mobile mechanic visit; and
  • information contained in communications between you and Loch Ness Auto Fix.

We do not deliberately collect sensitive personal information unless there is a genuine and lawful reason for doing so.

Please do not send us unnecessary sensitive personal information through our website, email, social media or other communication channels.

4. How we use your information

Where you provide information to us, we will use it only where reasonably necessary for legitimate business purposes, including:

  • responding to your enquiry;
  • providing a quotation;
  • arranging an appointment;
  • providing garage, servicing, repair or mobile mechanic services;
  • contacting you regarding work you have requested;
  • dealing with breakdown assistance;
  • communicating with you about your vehicle or requested work;
  • handling payments or other transactions where applicable;
  • maintaining appropriate business and legal records; and
  • protecting our business, customers and property.

We will not use your personal information for unrelated marketing purposes simply because you have contacted us.

Our approach is to collect the minimum information reasonably necessary for the particular purpose. This is consistent with the data protection principles of data minimisation and purpose limitation.

5. How long do we keep your information?

Loch Ness Auto Fix does not operate a website database intended to permanently store information submitted through the website.

Where you contact us through the website, telephone, mobile phone, email or social media, information may nevertheless temporarily exist on the relevant device, communication system, email system, telephone system, social media platform or other technology used to communicate with us.

We do not retain such information for longer than is reasonably necessary for the immediate purpose for which it was provided, except where we are legally required to retain information or where retaining limited information is necessary to protect our legitimate business or legal interests.

For example, information may need to be retained for a reasonable period where it forms part of a customer transaction, quotation, invoice, repair record, warranty matter, legal obligation or dispute.

We do not retain personal information indefinitely simply for marketing purposes.

6. Website information and technical data

When you visit a website, some technical information may be processed automatically by the website's hosting provider, your browser, your device or your internet service provider.

This can potentially include information such as:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • date and time of access; and
  • technical information necessary to deliver the website.

Much of this processing is technical and may occur automatically without Loch Ness Auto Fix actively requesting or recording the information.

Our website is not intended to operate as a system for building individual customer profiles or maintaining a marketing database.

7. Cookies

Our website may use cookies or similar technologies where necessary for the website to operate correctly.

Cookies are small files or pieces of information stored on your device by websites.

Where non-essential cookies or similar technologies are used, we will comply with applicable UK privacy and electronic communications requirements, including obtaining consent where legally required.

8. Telephone, mobile phones, email and other communications

If you contact Loch Ness Auto Fix by telephone, mobile phone, text message, email or another communication method, the relevant communication provider and/or device may automatically retain technical information.

For example, your telephone may retain:

  • call history;
  • text messages;
  • contact details; or
  • other communication records.

Similarly, email systems may retain copies of messages.

These records are primarily used for the ordinary operation of communications and for dealing with your enquiry or request.

Loch Ness Auto Fix does not use customers' telephone or email information to create a separate marketing database merely because someone has contacted us.

9. Facebook and social media

Loch Ness Auto Fix may operate or use Facebook and other social media platforms to promote our business, communicate with customers and publish information about our services.

Social media companies, including Meta/Facebook, operate their own systems and privacy policies. They may collect and process information about people who use their platforms, including information about interactions with business pages and advertisements.

This processing is controlled, at least in part, by the relevant social media company rather than Loch Ness Auto Fix.

We do not have control over the information that Facebook or another social media platform independently collects from its users.

You should therefore read the privacy information provided by the relevant social media platform if you want to understand how it processes your information.

Social media advertising

From time to time, Loch Ness Auto Fix may publish or promote social media posts or advertisements aimed at a broad audience of people who may be interested in vehicle servicing, maintenance, repairs, diagnostics, breakdown assistance and related garage services in the Inverness and surrounding areas.

We do not intend to use information supplied directly to us to create intrusive individual marketing profiles.

Where social media advertising tools are used, the relevant social media platform may determine which users are shown an advertisement according to the targeting options selected by us and the information held by that platform.

Social media advertising and audience targeting can involve the processing of personal information by the platform, and businesses must ensure that such activity is fair, lawful and transparent.

10. Direct marketing

Our normal approach is not to maintain a database of customers for ongoing marketing purposes.

We may, however, publish general promotional material through our website or social media accounts about services offered by Loch Ness Auto Fix.

This may include posts or advertisements concerning:

  • vehicle servicing;
  • vehicle repairs;
  • diagnostics;
  • brakes;
  • suspension;
  • batteries;
  • welding;
  • engine tuning;
  • pre-MOT checks;
  • breakdown assistance;
  • mobile mechanic services; and
  • other automotive services we provide.

Where advertising is directed at a broad geographical or interest-based audience through a social media platform, the platform may process information about its users in order to deliver that advertising.

11. Sharing your information

We do not sell, rent or trade your personal information.

We will not routinely provide your personal information to other businesses for their own marketing purposes.

Information may, however, be processed by third parties where this is reasonably necessary to operate the business or provide a service to you.

This may include, where applicable:

  • website hosting providers;
  • website and technical service providers;
  • telephone and mobile network providers;
  • email providers;
  • social media platforms;
  • payment service providers;
  • professional advisers;
  • insurers;
  • legal or regulatory authorities where required; and
  • other service providers where necessary to provide services to you or comply with a legal obligation.

Where another organisation processes information on our behalf, we will take reasonable steps to ensure that appropriate data protection arrangements are in place.

12. Legal basis for processing information

Under UK data protection law, personal information must be processed on a lawful basis.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We may need to use your information to provide a service you have requested or to take steps at your request before providing a service.

For example, we may need your name, telephone number and vehicle details to arrange a repair or mobile mechanic visit.

Legitimate interests

We may use information where this is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Examples may include responding to enquiries, administering our business, protecting our business and communicating about services that you have requested.

Legal obligation

We may process information where we are legally required to do so.

Consent

Where the law requires consent, we will ask for it.

You may withdraw consent where consent is the legal basis for processing.

13. Your data protection rights

Under UK data protection law, you may have rights including:

  • the right to be informed about how your personal information is used;
  • the right to request access to personal information we hold about you;
  • the right to ask us to correct inaccurate or incomplete information;
  • the right to request deletion of information in certain circumstances;
  • the right to ask us to restrict processing in certain circumstances;
  • the right to object to certain processing;
  • the right to object to direct marketing; and
  • certain rights relating to automated decision-making and profiling.

These rights are subject to legal exceptions and are not all absolute.

If you wish to exercise a right, please contact Loch Ness Auto Fix using the contact details on our website.

14. Your right to object to marketing

You have an absolute right to object to direct marketing.

If you do not wish to receive direct marketing from us, you can contact us and tell us.

We will respect your request and will not continue sending direct marketing to you where the law requires us to stop.

15. Data security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, computer system, telephone network, email service or method of transmitting information over the internet can be guaranteed to be completely secure.

You should therefore avoid sending unnecessary confidential or sensitive information through ordinary email, social media or website forms.

6. Information relating to children

Our services are intended primarily for adults and vehicle owners or users.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can consider the appropriate action.

17. Links to other websites

Our website or social media pages may contain links to third-party websites.

Those websites operate independently from Loch Ness Auto Fix and have their own privacy policies.

We are not responsible for the privacy practices, content or security of third-party websites.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.

The latest version will be published on this website.

We recommend that you check this page periodically if you wish to remain informed about how we handle personal information.

19. Complaints

If you have a concern about how Loch Ness Auto Fix has handled your personal information, we would encourage you to contact us first so that we have an opportunity to address your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent regulator for data protection and information rights.

20. Contact us

If you have any questions about this Privacy Policy, wish to exercise one of your data protection rights, or want to ask how your personal information is being used, please contact:

Loch Ness Auto Fix

Website: lochnessautofix.com

Telephone: 07301 846495
Email: lochnessautofix@gmail.com

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